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Our aims

We have three main aims, which are to develop the workforce, improve care and support and increase public confidence in care. These are designed to complement and support the work of the Welsh Government, the care sector and other organisations to secure the well-being of future generations in Wales.

Developing the workforce

Our aim is to provide Wales with a high-quality and skilled workforce, which is large enough to meet the demands placed on it.

We worked with Health Education and Improvement Wales (HEIW) to develop a first-ever workforce strategy across health and social care that can meet the future needs of people in Wales. This has now been launched.

Development of the strategy followed extensive consultation to gather a broad range of opinions and we would like to thank everyone for their support and contributions.

Between October 2020 and March 2021, in partnership with Health Educational and Improvement Wales, we developed and delivered on a Winter Plan which was aligned to the workforce strategy and a summary of the achievements is available below.

If you would like a copy of the full winter plan report contact

We have developed a delivery plan to support the ambition of the health and social care workforce strategy and a summary of the actions we are taking in 2021/2022 against each of the themes in the strategy can be seen below.

If you would like a copy of the 2021/2022 delivery plan contact

Improving care and support

This aim is to improve well-being outcomes for children and adults who rely on care and support, as well as their families and carers. We currently have three priority areas of work that focus on:

For each area, we have developed resources, in collaboration with partners, to support the workforce in their practice.

Underpinning each of the priorities is our work on:

People with dementia

As the ageing population increases, dementia will affect more people and is one of the major health and social care challenges facing Wales.

We provide a range of helpful resources to support those caring for people living with dementia. Among these is an online resource for social care professionals. It is designed to support good practice in dementia care by providing essential information, case studies, data and research.

Find out more about this resource and our work on People with dementia.

Children who are looked after

Children and young people who are ‘looked after’ don't live with their parents, either temporarily or permanently, because, for various reasons, they can’t take care of them safely.

We work with Welsh Government to improve outcomes for children by supporting the sector to:

  • safely reduce the number of children needing care
  • making sure there are enough high-quality placements
  • supporting children to have the best possible journeys through care and into adulthood
  • developing a sustainable workforce and good professional practice to support children who are looked after.

In this section, you will find a simple resource that can support good practice in residential child care by providing essential information, case studies, data, and research.

Find out more about this resource and our work on Children who are looked after.

Care and support at home

We have brought people and organisations together to develop a five-year plan to improve care and support at home in Wales. The plan sets out what needs to happen so people can live in their own homes and get care and support when, where and how they want it. The plan covers domiciliary care and support for adults and children, direct payments and support from communities and unpaid carers.

We have developed a guide to direct payments in Wales, that includes essential information, case studies, data and research. This resource is to support care professionals and people receiving direct payments by challenging common myths. It also shows how direct payments can be used flexibly to help people achieve what’s important to their well-being.

Find out more about this resource and our work on Care and support at home.

Personal outcomes

Moving towards outcomes-focused practice (focusing on what a person wants to achieve) is an important part of improving the care and support people get. This approach puts people at the centre of deciding what care and support they receive. Outcomes will vary from adult to adult and child to child because they’re about what matters to that individual.

Find out more about how practice is changing and the resources we have developed to support Personal outcomes.

Research and data

You can be confident that our approach to deciding our priorities is based on a balance of information from the sector, research, workforce issues and public demand. One of our main priorities is to be able to provide an accurate picture of the social care sector. We host a national data set for social care, which can be used to inform planning to meet future needs, as well as detailed information about the workforce in Wales.

Also, by working with the workforce, people who use care and support, and their carers, we will develop a better understanding of what research needs to be done and how it can have a positive impact where it matters.

Find out more about our research and data work.

Improvement framework

The Improvement framework sets out how we will achieve our aim of leading and supporting improvement in social care in Wales.

Increasing public confidence in care

We want people to have confidence in the social care workforce, and those working in early years and childcare, as well as the effectiveness of Social Care Wales.

We want to help the sector attract and retain quality staff and we want to achieve higher standards of care provision for those receiving care and support in Wales. We also want to improve the prospects of care workers who are looking for opportunities for professional development.

Keeping a Register of Social Care Workers (the Register) is important, as it provides those on the Register with professional recognition and access to training and development resources. It also reassures those receiving care and support that a registered worker is suitably qualified and has agreed to meet the professional standards we have set for them.

They can also be sure that we will deal with concerns about a person’s fitness to practise in a fair and transparent way. If necessary, we can make them do more training or we can stop them working in care.

Involving people is central to the way we work, with our Board mostly comprising of members of the public, users of services and carers. Our current Board shows the strength of having lay people alongside professionals, discussing and making decisions about important issues of policy and practice.

We also hold public Board meetings to make sure the way we work is open and transparent.

Our strategic plan and impact report

The strategic plan sets our vision, purpose, aims and outcomes for the next five years. It explains what will be different, what we will do and how we will work.

We want to hear from you to help us measure what we’re doing well and where we can improve. We’re looking at what we said we’d do in our five-year strategic plan in 2017, and the results from this short survey will give us some insight into the impact our work has had so far. Thank you for your time.

Complete measuring the impact of Social Care Wales survey.

Our impact report looks at some of our main areas of work in 2018-19, and shows how we have worked with people and organisations to support the Welsh public service.

Contact us

If you have a question or if you can't find what you are looking for get in touch with us.