We understand that sometimes people feel they aren’t getting the right support. We want to know so we can improve things. We also like hearing when we get things right.

Concerns and complaints

We try and provide the best service possible. However, there may be times when you may feel like you haven’t been dealt with as well as you should have.

If this happens, we want to know. We want the opportunity to put things right.

The complaint form below should be completed if you’re unhappy with any service provided by us.

We will take this and investigate the complaint further.

Return the complaints form to:

Kate Salter
Complaints Officer
Social Care Wales
Southgate House
Wood Street
CF10 1EW

Or you can contact us at kate.salter@socialcare.wales or 029 2078 0636

If your complaint is about a registered social care worker, please go to Raising a concern


When we get things right we’d like to know. This helps us learn and grow. Contact us at kate.salter@socialcare.wales or 029 2078 0636.