We expect our staff, Board members and anyone who works on our behalf to behave in a way that shows our values.

Our values mean we:

  • respect everyone – we see people as individuals and treat everyone with dignity and respect.
  • take a professional approach – we act responsibly and in the right way, holding each other to account.
  • are always learning – we believe in improving ourselves and supporting others to be the best we can be.
  • involve people – we encourage and enable everyone to work together.

We're committed to:

  • being a truly bilingual organisation
  • valuing diversity and improving opportunity for all
  • involving the people of Wales in how we work
  • listening to your feedback
  • setting high standards of customer service
  • publishing and accessing information
  • improving our own performance.