Skip to main content
Site accessibility
When a concern has been raised about you
We investigate concerns raised about registered workers who haven’t followed the Code of Professional Practice for Social Care. Here is the information about the types of cases we investigate.

What type of concerns can we consider?

A registered person’s fitness to practice may be ‘impaired’ by one of the following factors:

  • Serious Misconduct - where behaviour falls short of what’s expected.
  • Deficient performance – displaying a lack of knowledge, skill and judgement.
  • Conviction or caution for an offence in the UK – or somewhere else if it would be a crime if committed in the UK.
  • Physical or mental health – usually a long-term, or untreated health condition.
  • As a result of a decision made by another regulatory body.
  • Being included in a barred list (held by the Disclosure and Barring Service).

What do I do if I’ve been referred, can I work?

You can continue to work unless we state otherwise.

If a concern is raised about you we will contact you by post to inform you about the type of concern that has been raised.

Who can raise a concern?

  • Your employer
  • A person who uses services
  • Your university
  • The police
  • Member of the public
  • A local authority
  • Safeguarding
  • Care Inspectorate Wales

We also consider allegations about an entry to our Register made fraudulently or incorrectly.

Are you a social work student?

Any concerns about your fitness to be a social work student will usually be assessed and dealt with by your university first.

We consider referrals about social work students in the same way as any other registered person.

When was your case referred?

Any referral made before 31st March 2014, will be considered under the Care Council for Wales Conduct Rules 2011.

Any referral made between 1st April 2014 and 31st March 2017, will be considered under the Care Council for Wales Fitness to Practice Rules 2014.

Any referral made on or after the 1 April 2017, will be considered under the Social Care Wales Rules 2017.

Any referral made on or after the 1 April 2018, will be considered under the new Social Care Wales Rules 2018.

A copy of all of the rules are available at the bottom of the page.

We display the outcomes of cases where there’s a formal sanction on our hearings pages.

Contact us

If you have a question you can Contact us.

Last updated: 21 March 2019