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Information and Learning Hub

Terms and conditions

Thank you for accessing the social care legislation in Wales Information and Learning Hub ("the Website"). Please read these terms and conditions ("Terms"), together with our Privacy Policy, carefully before using the Website. The Website is operated by Social Care Wales ("our", "us" or "we"), which is Welsh Government Sponsored Body. In entering our site you the user ("you") are accepting our Terms.

The Website and its associated sites are maintained for your personal use and viewing. Access and use by you of this Website constitutes acceptance by you of these Terms, which take effect from the date of first use.

We reserve the right to make changes to these Terms from time to time. Accordingly, you should review the Terms each time you access the Website. If at any time you do not wish to accept the Terms, you may not use the Website.


The material available on this Website is designed to provide general information only. Whilst every effort has been made to ensure that the information provided is accurate, it does not constitute legal or other professional advice.

We therefore disclaim all liability and responsibility arising from any reliance placed on such information or materials by any visitor to the Website. We cannot be held responsible for the contents of any pages referenced by an external link.

Websites or pages to which the Website is linked are for information only and have not been reviewed or endorsed by us. We cannot guarantee that the links from the Website will work at all times and we have no control over the availability of linked pages. We have no responsibility for the content of the websites or pages linked to this Website, and that we accept no responsibility or liability for any losses or liabilities whatsoever that may be incurred as a result of your clicking through to linked websites.


When you use this Website, we may use cookies to collect and store your information. Please refer to ourPrivacy policy and cookies.

Intellectual property

The Website, including (but not limited to) text, content, software, video, music, sound, graphics, photographs, illustrations, artwork, names, logos, trademarks and other material ("Information") is protected by copyrights, database, trademarks and/or other intellectual property rights.

The Information includes both content owned and controlled by us and content owned and controlled by third parties and licensed to us.

The names, images and logos identifying us are Social Care Wales proprietary marks. Copying or use of the logo and/or any other third party logos accessed via this Website is not permitted without prior approval from the relevant copyright owner. Requests for permission to use our logo should be directed to our Communications team at the contact details below.

You agree to notify us in writing promptly upon becoming aware of any unauthorised access to or use of the Website by any party, or of any claim that the Website or any use of the Information infringes any copyright, trade mark or other contractual, statutory or common law rights of any party.

Copyright notice

The Information featured on this Website is the copyright of Social Care Wales unless otherwise indicated. You agree to abide by all additional copyright notices or restrictions contained in the Website. You may re-use the Information on this Website free of charge in any format. Re-use includes copying, issuing copies to the public, publishing, broadcasting and translating into other languages. It also covers non-commercial research and study. Re-use is subject to the following conditions. You must:

  • acknowledge the source and our copyright in cases where you supply the Information to others    
  • retain on any downloaded and/or printed copy of Information all copyright notices and remain bound by the terms of such wording and notices
  • not sell or offer to sell any Information
  • reproduce the Information accurately
  • not use the Information in a misleading way
  • not use the Information for the principal purpose of advertising or promoting a particular product or service.

The permission to download and reproduce the Information does not extend to any material on this Website which is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned.

Further guidance relating to the re-use of public sector information can be found at the Official Home of UK Legislation website: Please note there is no charge for the re-use of this Information provided the Information is being re-used in accordance with the above conditions. If re-use of this Information would contravene one of the stated conditions above, then a request should be made in writing for permission to re-use the Information. We will then give careful consideration to the request. Please direct written requests to the Communications Manager (address below).

If you would like to make a complaint about the re-use of Information from the Website, please follow our complaints procedure at compliments, concerns and complaints.


You do not have to ask permission to link directly to pages hosted on this site at We do not object to you linking directly to the Information that is hosted on our site. However, we do not permit our pages to be loaded into frames on your site. Our web pages should load into the user's entire window.

If web portal owners wish to include our web pages within a portal site then please contact us.


Access to the Website is provided on a temporary basis and you acknowledge that you acquire no rights or licences in or to the Website and/or the Information other than the limited right to use the Website in accordance with these Terms.

You agree to use this Website only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this Website by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person, and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this Website.

You are prohibited from transmitting via this Website any unlawful, defamatory, obscene, offensive or scandalous material.

You must not misuse the Website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website or the server on which it is stored and you must not attack our Website by way of a denial of service attack or distributed denial service attack.

Limitation of liability

You acknowledge that your use of the Website, including the Information, is at your own risk. If you are dissatisfied with the Website, the Terms or any of the Information, your sole remedy is to discontinue use of the Website. Save in respect of fraud and of personal injury or death to the extent it results from negligence, in no event will us be liable to you or any third party for any direct, special, indirect, consequential or incidental damages (including loss of profits), or any other damages of any kind whether based in contract, tort (including negligence) or otherwise, even have been advised of the possibility thereof.

We accept no liability for any failure to comply with these Terms where such failure is due to circumstance beyond our reasonable control.

Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material or downloading or using any material posted derived from the Website.

We will not be liable for any loss or damage caused by a distributed denial of service attack arising following your use of the Website and does not accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur due to your use of the Website.


If you breach any of these Terms your right to use the Website terminates automatically.


No waiver by us of any breach of any obligation arising under these Terms shall constitute a waiver of any other breach and no failure to exercise or partial exercise by us of any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy.

Changes to the website

At any time, the Website may contain material which is out of date. While we have no obligation to do so, you accept that we have the right to change the content or technical specifications of any aspect of the Website at any time at our sole discretion. You further accept that such changes may result in your being unable to access the Website.


A person who is not a party to these Terms shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms.

If any parts of these Terms are held to be invalid, unenforceable or illegal for any reason, the invalid, unenforceable or illegal part of the provision shall be removed and the remaining Terms shall continue in full force. 

Privacy policy

Social Care Wales’ Privacy Policy applies to your use of the Website and contains important information, including how we use and protect the information we collect. Please see privacy policy and cookies.

Legal notice

These Terms are governed by and construed in accordance with the laws of England and Wales (as applied in Wales). Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact us

If you have a question about these Terms or about the Website, you can contact us.

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