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Domiciliary care worker registration

Information about the registration of domiciliary care workers, including how to register, guidance for employers and what happens after workers become registered.

Who are domiciliary care workers?

Domiciliary care workers are workers who are employed by a domiciliary support service to provide care and support. Domiciliary support services are registered with the Care Inspectorate Wales (CIW).

Job titles may not be called ‘domiciliary care worker’, but if a worker provides care and support to people in their own homes and the place of work is registered with CIW they will need to register with us.

Why is it important to register domiciliary care workers?

Registration brings recognition and support. It also gives people receiving care, and their families, the confidence a worker has the skills and qualifications to do their job in a professional, compassionate manner.

It also means that people can stay at home, safely, and workers get support and recognition.

Other benefits to being registered

Building trust and confidence

Valuing social care workers

  • show a worker has the skills and knowledge to be a good domiciliary care worker
  • show that a worker is trained and takes responsibility for developing knowledge and skills
  • employers can provide the support and development a worker needs
  • knowing more about home care workers will help us plan ways to support them.

Making sure people are safe

  • protect people’s rights and make sure they are listened to
  • support people to be independent and protect themselves
  • if a worker is not fit to practise they can be removed from the Register and unable to practice in Wales.

To hear more on the benefits of registration from other workers, individuals and carers, watch more video case studies.

How long does a new starter have to register?

A new starter must register with us within their first six months of employment.

How to register

There are three ways to register before registration becomes mandatory for domiciliary care workers from April 2020.

1. Register with a qualification

For workers who have a qualification Level 2 or 3 in health and social care (Diploma, QCF or NVQ) or equivalent.

What you need to do:

2. Register with experience if you don't have a required qualification

For workers who have worked for three of the past five years in a relevant social care role but have no recognised qualification. Managers will assesses workers against the required competencies and provide a signed declaration to confirm your competence as a lawful, safe and effective practitioner.

What you need to do:

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Confirmed competence registration - frequently asked questions
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Confirmed competence for domiciliary care worker registration - required competencies

3. Register if you don't have a qualification or the required experience

For workers who do not hold the above qualifications, and have not worked in a relevant social care role for three of the past five years.

What you need to do:

What is the registration fee?

The registration fee is £20. There will be a fee increase for the following years:

  • £25 in 2020/21
  • £30 in 2021/22.

More information on registration fees.

What responsibilities do employers have?

Employers will need to make sure workers are fit to practise and follow the Code of Professional Practice for Social Care

This includes making sure that workers:

  • have the right qualifications or can work towards getting them
  • have the chance to learn and develop in their work in a variety of ways
  • know about the Code and how it applies to them.

If a worker can’t meet these requirements, we could refuse their registration.

Employers have a responsibility to follow their own Code of Professional Practice for Social Care Employers that states they must:

  • keep in touch with workers and give them guidance and support
  • understand how the service is working and address unsatisfactory performance or misconduct by workers, which could include making referrals to us.

Other employer responsibilities 

Employers will be asked to:

See more information on employer responsibilities

Will workers need to renew their registration?

Yes, workers will need to renew their registration every three years. This can be done through their SCWonline account

Workers will need to have completed at least 90 hours of Post registration training and learning (PRTL)

Keeping PRTL up to date is important we recommend workers update their training and learning as they complete it.

More information on renewing your registration

Ongoing learning, development and funding

Ongoing learning and development will need to be recorded as evidence of a worker's post-registration training and learning (PRTL).  

PRTL helps workers provide a good service to the people they support and keep up-to-date with things that change.

There are lots of ways to show PRTL. This includes:

  • completing qualifications or training
  • shadowing someone else and learning from how they work
  • attending workshops
  • taking on new responsibilities. 

How we support domiciliary care workers

We look to support workers develop their knowledge, skills and understanding. 

This might be to help keep practise up-to-date, to develop areas of knowledge such as childcare or dementia, or it could be to help workers move into management.

How will ongoing learning and development be funded?

We operate the Social Care Workforce Development Partnership (SCWDP) grant, which can support some costs of workforce development. 

We will work with domiciliary care organisations and regional workforce lead officers to work out the best way to use this funding.

What happens if workers don't follow the Code of Practice?

We have a fitness to practise team which looks at whether people have the knowledge, skills and character needed to be a good worker. 

The fitness to practise team will only look into a worker’s practice when a concern has been raised. They will consider whether a worker’s fitness to practise is impaired (negatively affected). 

If a worker is not fit to practise they can be removed from the Register and won't be able to practice in Wales. 

More information on fitness to practise

What help is available to register?

We have a registration team to support workers during their registration.

We have resources that support the registration of domiciliary care workers they include:

  • case studies
  • how-to videos 
  • apps 
  • practice guidance to support workers in their day-to-day work.

Contact us

If you have a question you can Contact us.