Domiciliary care workers – what you need to know

Recognising the hard work and commitment of social care workers is a priority for us. The Welsh Government is thinking about registering domiciliary care workers from 2018 and by 2020. To help you understand what this means, we have put together answers to some of the questions you may have.

Am I a domiciliary care worker and do I need to register?

Domiciliary care workers are people employed by a domiciliary support service to provide care and support.

Your job title might not be ‘domiciliary care worker’, but if you provide care and support to people in their own homes and your work place is registered with  the Care and Social Services Inspectorate Wales (CSSIW) you will need to register.

Domiciliary support services are registered with CSSIW.

When do I need to register?

The Welsh Government recently asked people’s views about registration and are deciding on when it could happen. The earliest date domiciliary care workers can apply to register will be 2018 and they may need to register to legally work in Wales by 2020.

We will add information here once we know more.

What is registration?

We keep a register of people who have shown they are fit to practise in social care by:

  • following the Code of Professional Practice for Social Care (the Code)
  • having the knowledge and skills (including qualifications) needed 
  • being physically and mentally fit to practise, and have the character and competence to practise
  • either work, or plan to work, in domiciliary care in Wales 
  • following practice guidance developed for domiciliary care workers. Practice guidance is a guide that describes what is expected of you. We will be asking for people’s views on new practice guidance for domiciliary care workers in autumn 2017.

What are the benefits of registration?

The benefits include:

Building trust and confidence
  • people can rely on registered social care workers 
  • people can have confidence in you and know you will follow the Code
Valuing social care workers
  • show you have the skills and knowledge to be a good  domiciliary care worker
  • you can show  you have had  training and take responsibility for developing your knowledge and skills
  • employers can provide the support and development you need
  • you can take responsibility for what you do as a social care worker
Making sure people are safe
  • protect people’s rights and make sure they are listened to
  • support people to be independent and protect themselves. 

If a worker is not fit to practise they can be removed from the Register and will not be able to practice in Wales. Being fit to practise means they have the skills, knowledge and character to do their job safely and effectively.

Registering will help us to know more about domiciliary care workers in Wales. We will know how many people work in domiciliary care which will help us plan the best ways to support you. 

What qualifications do I need to register?

You are likely to need a qualification to register, but at the moment the qualifications you would need haven’t been agreed. We have recently asked for people’s views about registration through our online consultation.

Once we know what qualifications you will need we will update you here.

How do I register?

It is your responsibility to apply for your own registration. 

You will need to apply online using SCWonline. We will be advertising the date the Register opens in 2018 and you can apply with us from that date.

Once you are registered you will have your own SCWonline account. 

You will be able to log into your account on your PC, tablet or smartphone at any time. 

You can use SCWonline to:

  • apply to register
  • pay fees
  • keep your details up to date
  • send us documents
  • record your post registration training and learning (PRTL).

Do I need to pay a fee?

There will be a fee for registration, which will need to be paid every year. 

It hasn’t been decided how much this will be. We have recently asked for people’s views about registration fees through our online consultation

Will I need to renew my registration?

Yes. You will need to renew your registration every three years. You can do this using your SCWonline account. 

When you renew your registration, you need to show you have done at least 90 hours of post-registration training and learning (PRTL).

It is useful to record your PRTL as you do it, so that when you are due to renew your registration you already have an up-to-date record of what you have done.

What is the Code of Professional Practice (the Code) and what happens if I don’t follow it?

The Code sets the standards, or rules, for all care professionals in Wales. This includes registered domiciliary care workers.

If you don’t follow the Code, you may be reported to us. If you see people doing things at work you think are unsafe, or things you would not expect from a good social care worker, you should get in touch with us.

We have a fitness to practise team which looks at whether people have the knowledge, skills and character needed to be a good social care worker. They will use the Code when looking into a worker’s practice when a concern has been raised. 

For more information see our fitness to practice pages

I want to ask a question

If you have a question about domiciliary care worker registration contact us.

Last updated: 25 October 2017