Domiciliary care workers – what you need to know

The Register will open to home care workers on 16 April. Here is all you need to know about registration including how to register and what this means to you.

Am I a domiciliary care worker and do I need to register?

Domiciliary care workers are employed by a domiciliary support service to provide care and support. Domiciliary support services are registered with the Care Inspectorate Wales (CIW).

Your job title might not be ‘domiciliary care worker’, but if you provide care and support to people in their own homes and your work place is registered with the CIW you will need to register with us.


What is registration?

We keep a register of people who have shown they are suitable to work in social care in Wales by:

When do I need to register?

  • You can register from 16 April. 
  • If you have worked as a domiciliary care worker for six months, you need to apply to register. 
  • If you haven't registered by April 2020, you won't be able to carry on working in Wales.

How long can a domiciliary care worker practise before they are registered?

Once it becomes mandatory, a domiciliary care worker will need to register within six months of starting their post.

Why should I register?

Registration brings recognition and support. It also gives people receiving care, and their families, the confidence you have the skills and qualifications to do your job in a professional, compassionate manner.

If you don't register, you won't be able to carry on working in home care after April 2020.

Lorna Jones is a domiciliary care manager. She believes registering domiciliary care workers will bring many benefits, including creating more opportunities for workers and keeping people safe. As a manager, it is her duty to support her staff through the process.

Dylan Thomas' life changed when he was diagnosed with Dystonia. He now needs a lot of support from home care workers.  Sandra, Dylan's mum says their life wouldn't be the same without them.

Dylan thinks domiciliary carers should join the Register so they are acknowledged for the amazing work they do.

To hear more from workers, individuals and carers on why registration is important, watch more video case studies.

What are the benefits of registration?

People can stay at home, safely, and workers get  support and recognition. These are just some of the benefits listed by Joy, HR Manager Emma, Support Worker Carwen and Domiciliary Care Manager Claire. 

Other benefits include:

Building trust and confidence
  • people can rely on registered social care workers 
  • people have confidence knowing you follow the Code
Valuing social care workers
  • show you have the skills and knowledge to be a good  domiciliary care worker
  • you can show you're trained and take responsibility for developing knowledge and skills
  • employers can provide the support and development you need
  • knowing more about home care workers will help us plan ways to support you.
Making sure people are safe
  • protect people’s rights and make sure they are listened to
  • support people to be independent and protect themselves
  • if a worker is not fit to practise they can be removed from the Register and unable to practice in Wales. 

Home care workers have been crucial to Rita to help care for her husband Mel. She says joining the Register will raise workers status, which they deserve. She also says it is very important they are regulated, because you don’t always know who is going to come into your house. 

To hear more on the benefits of registration from other workers, individuals and carers, watch more video case studies.

What qualifications do I need to register?

You can register if you have one of the required qualifications.

If you don't have one of these qualifications you can register by either:

  • completing the Level 2 Award for Social Care Induction (Wales) or
  • if you have worked as a domiciliary care worker for more than three years your current manager can confirm your competence and suitability to be registered. 

These routes are only available up to April 2020.

How do I register?

It is your responsibility to apply for your own registration. You can apply from 16 April using SCWonline, our on-line registration system. 

Use SCWonline to:

  • create an account
  • apply to register
  • pay fees
  • keep your details up-to-date
  • send us documents
  • access materials relevant to your registration and professional development
  • record your post registration training and learning (PRTL).

You can log into your account on a PC, tablet or smartphone at any time.   

Our registration team are here to help you on your registration journey.

What help is available to register?

There is plenty of support available to help with registration.

We have resources including case studies, how-to videos and apps, with more being developed. See our collection of resources for domiciliary care workers

Your employer also has a duty to support you, under the Code of Professional Practice for Social Care Employers (Employers' Code)

There is also practice guidance to support you in your day-to-day work as a registered domiciliary care worker. 


Do I need to pay a fee?

Yes a fee must be paid every year. 

The registration fee is £15. This will increase to £20 in 2019/20, £25 in 2020/21 and £30 in 2021/22.

See our Registration fees page for information on how to pay and claiming back tax .

Will I need to renew my registration?

Yes. You will need to renew your registration every three years. You can do this using your SCWonline account. 

When you renew your registration, you need to show you have done at least 90 hours of post-registration training and learning (PRTL).

It is useful to record your PRTL as you do it, so that when you are due to renew your registration you already have an up-to-date record of what you have done.

What is the Code of Professional Practice (the Code) and what happens if I don’t follow it?

The Code sets the standards, or rules, for all care professionals in Wales. If you don’t follow the Code, you may be reported to us. If you see people doing things at work you think are unsafe, or things you wouldn't expect from a good social care worker, you should get in touch with us.

We have a fitness to practise team which looks at whether people have the knowledge, skills and character needed to be a good social care worker. They will use the Code when looking into a worker’s practice if a concern has been raised. 

If a worker is not fit to practise they can be removed from the Register and won't be able to practice in Wales. 

More information on our fitness to practice pages.

You will also need to follow the practice guidance for domiciliary care workers. This supplements the Code with standards that are specific to your role.

More about the practice guidance.

I want to ask a question

If you have a question about domiciliary care worker registration contact us.

Last updated: 10 April 2018