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Registration Support (fixed term)

Location: Flexible with office locations in Cardiff and St Asaph as well as support for remote working.
Salary: £20,780 - £23,291
Closing time: We have not specified a closing date and time for these roles.

We have a number of fixed term positions available for 12 months, some but not all of the roles require Welsh language skills.

We have not specified a closing date for these roles, apply as soon as possible if you think you are a suitable candidate. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Job description

We are looking for people with effective communication skills and experience in a customer service environment to join our registration team.

The team is responsible for processing applications for registration on to the Social Care Wales Register of Social Care Workers, for maintaining the accuracy and quality of the data held on the Register and as a first line of contact to answer queries and signpost to resources.

Applicants will be able to follow procedures, and process data methodically and accurately. They will need to be able to effectively prioritise and organise their workload as the needs of the customer and team require.

Key responsibilities of the role include:

  • Providing good customer support through telephone, face to face and email advice, and support to external and internal customers, stakeholders and staff
  • Reviewing, processing and storing information supplied by users to ensure essential criteria for registration is met and data is accurate
  • Updating registrants personal and employment details
  • Processing payments for registration
  • Collating information to assist the production of reports for internal committees
  • Data cleansing.

How to apply

Return your completed application and equality forms to amy.budd@socialcare.wales.

If you have any questions about the job, contact dean.john@socialcare.wales.

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