You should watch this video before your Group C safeguarding training session.
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Welcome
to your Group C safeguarding course.
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This course is one step in a pathway
to standardising safeguarding in Wales.
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This includes standardisation
of our ethos, key values, principles
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and approach to safeguarding
in every sector for everyone.
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This recorded resource is
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one part of the Group
C training requirement.
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It aims to provide you
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with a refresh and reminder
on key aspects of the Group B course.
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Some background about topics
we'll be discussing on the Group C course,
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and some food for thought
to bring with you to your group
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C course.
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You're welcome to pause, stop,
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and rewatch
this video as often as you like.
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At certain points,
there will be opportunities to stop
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and turn to your accompanying workbook.
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This workbook
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is one part of the Group
C training requirement.
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Its aim is to prepare you for discussions
that will take place on the live Group
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C course.
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You must complete the workbook
before attending the live course.
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The live sessions are intended
to enable you to address and discuss
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fundamental elements
of safeguarding knowledge and practice
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that all Group
C practitioners have in common.
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The sessions are a foundation
which should be followed
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by further specific
and specialised training.
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The primary resource for this course
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and all safeguarding in Wales
is the Wales Safeguarding Procedures.
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There are more details on all procedural
information
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there.
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You'll also need to refer to your own
safeguarding policies and procedures.
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As a Group C practitioner, you're expected
to ensure all staff and volunteers
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have quick access to the Wales
safeguarding procedures
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and are able to use them
in a practical way.
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This session of the Group
C course includes the following sections.
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Background.
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Ensuring voice. Policies and procedures.
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Responding to a concern.
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Child and person centred safeguarding.
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Working to keep you and others safe.
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And legislation, statutory guidance,
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national policies and codes of conduct
and professional practice.
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How did we get here?
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Standardisation of safeguarding practice
across Wales has been an ongoing
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developing process,
and the Group C Safeguarding Training
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course is just one step
in that standardisation process.
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Previously, the safeguarding procedures
for children and for adults were separate.
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These continued to be used even after
the Social Services and Well-being Act
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(Wales) 2014 came out.
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It wasn't until the Wales Safeguarding
Procedures went into full effect
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in April of 2020 that the All Wales
Child Protection Procedures 2008
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and the Wales Interim Policy
and Procedures for the Protection
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of Vulnerable Adults
from Abuse (updated 2013) became obsolete
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and were replaced by the Single Wales
Safeguarding Procedures.
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A significant change in our safeguarding
language was around our duty to report
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and the terms
'child at risk' and 'adult at risk'.
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Duty to report and at risk.
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Duty to report includes
'reasonable cause to suspect'
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that there's a child or adult at risk,
and means a lower threshold
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than 'reasonable cause
to believe'. Actual abuse, neglect,
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or other kinds of harm don't need to occur
before you intervene.
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The risk of abuse or neglect
may come from one concern
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or many different factors, including
context and transitional periods.
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You don't need to establish,
on a balance of probabilities,
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that a particular fact is established,
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and you should consider early support
to safeguard
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someone at risk to prevent actual abuse,
neglect
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or harm.
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When considering adults,
we need to think more broadly.
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The previous Wales Interim Policy
and Procedures
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for the Protection of Vulnerable Adults
from abuse or Poverty
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focused on safeguarding people who were
in need of community care services
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because of mental
or other disability, age or illness,
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and because of that, might be unable
to take care of themselves
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or protect themselves against significant
harm or serious exploitation.
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That meant that we concentrated
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our safeguarding actions
on certain groups of people.
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We are no longer using this term
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and definition in safeguarding.
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The term has been replaced
by adults at risk,
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which is defined as anyone over
18 years of age who is experiencing
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or is at risk of abuse or neglect,
and has needs for care and support.
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Whether or not the authority
is meeting any of those needs,
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and as a result of those needs, is unable
to protect himself
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or herself against the abuse or neglect
or the risk of it.
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We do not use the term POVA anymore,
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because adulthood risk is a broader
definition and acknowledges
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that anyone can be an adult at risk
at any point in their lives and require
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safeguarding intervention.
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In 2022, Wales launched its Trauma
Informed Practice
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Framework as part of its goal
to be a trauma informed nation.
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This framework applies to everything
we do, including safeguarding.
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The next step was to make sure
all safeguarding, training, learning
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and development was standardised
across every sector and area in Wales.
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On 1 October 2024, Wales started
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using the single Unified
Safeguarding Review process,
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and the first standardised training Group
A was launched in 2024.
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Is a free e-learning
hosted by Social Care Wales.
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It applies to and is aimed
at every single person in Wales.
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Next, Group B training was launched
in November of 2024
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and this course, Group
C training, was launched
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in November 2025.
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Please pause the video
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now and answer your questions
1 to 4 in your workbook.
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The Wales Safeguarding Procedures
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were a significant shift
in safeguarding practice,
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from a process driven approach
to one focused on improving people's
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experiences
and outcomes, from prescriptive procedures
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to a strong emphasis
on using professional judgment,
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from addressing superficial concerns
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to using professional curiosity
to seek root causes.
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Patterns of behaviour,
and meaningful impact
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from being service focused, where
people were seen as objects of concern
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and safeguarding was a process done
to them, to being person centred,
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seeing a unique individual
and planning with them.
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The Wales Safeguarding Procedures
marked a significant shift
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to a more child centred, person
centred approach to safeguarding.
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Using a child centred, person
centred approach
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is a key principle underpinning
safeguarding practice in Wales.
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It enables us to follow the safeguarding
principles while upholding
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the rights of people.
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Part of your role as a Group C
practitioner is to ensure
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all staff and volunteers keep their focus
on the child, adult at risk,
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whatever other needs or issues
come to light.
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By actively seeking
their views, wishes and feelings
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and working with the child adult at risk
to find the best way to meet needs,
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ensuring their voice is heard
when working with them,
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their family, carers
and other practitioners.
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Promoting respecting their dignity,
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characteristics, culture and beliefs,
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enabling them to be as involved
as possible in decision
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making and empowering them
to express concerns
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and prioritising their best interests
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and rights.
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Whenever there are safeguarding concerns,
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it's best practice
to use a child or person centred approach
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to engage with the child
or adults at risk, and consider
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how to make safeguarding personal.
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This means working with the child
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or adult at risk to find the best way
of doing what will most benefit them,
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not just what is easiest
or most convenient.
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Considering more than just protection,
it includes their emotional well-being,
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dignity, relationships, autonomy
and rights
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for social workers
and certain health practitioners.
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Additional considerations
under the Mental Capacity Act,
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child person centred approaches
to working with
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risk need
consideration of the unique circumstances.
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Case by case. Professional judgment.
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Transport, parent documentation
and often multi-agency
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collaboration.
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Part of your role
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as a Group C practitioner is to ensure
all staff and volunteers
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support people's rights
when there is a safeguarding concern.
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You'll be discussing this
in more detail on the live Group C course,
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so make sure you're up to date on
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rights
of children and young people at risk,
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include the right to protection from harm,
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the right to be heard and involved, a
right to advocacy,
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the right to information
and to be informed in a way
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they understand
about safeguarding processes and decisions
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affecting them, and the right to privacy
and confidentiality,
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and for their personal information
to be handled sensitively.
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The rights of adults at risk includes
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the right to protection
from abuse and neglect,
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the right to have their physical, mental,
emotional and social
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well-being respected
during safeguarding processes.
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The right to advocacy, participation
and consent.
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The right to information support
and clear accessible information
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about safeguarding concerns, their rights
and the procedures involved,
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and the right to liberty and family life.
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As part of Article 8 in the European
Convention on Human Rights.
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Advocacy
plays a crucial role in enabling voice
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and ensuring the rights of individuals
who may have difficulty
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representing themselves
in safeguarding processes and advocacy.
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Promote representation,
make sure decisions reflect the child's
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and adult's wishes, and protects
their rights.
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Advocacy needs to be considered
whenever there are barriers
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to someone's ability to engage and fully
participate.
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Potential barriers
to engage and fully participate
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include the ability to understand
relevant information, retain information
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long enough to be able to weigh up options
and make decisions.
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Weigh up information to fully participate
and express preferences for or choose
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between options and communicate
their views, wishes, and feelings
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to help the decision making process
and to make priorities clear.
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Remember, all children and young people
are entitled to an active offer
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of advocacy from a statutory,
Independent Professional Advocate or IPA
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when they become subject
of child protection inquiries leading to
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an initial child protection
conference, or become looked after.
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There are many different
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forms of advocacy, and these should always
be considered for children and adults
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when there are any barriers to engagement
with any aspect of your service.
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These include self-advocacy, informal
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advocacy, collective peer
citizen independent volunteer advocacy,
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formal advocacy, as well as independent
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professional advocacy.
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While the Mental Capacity Act
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and the Wales Safeguarding Procedures
serve different legal purposes,
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they often intersect in real world
safeguarding practice.
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Understanding
where and how they overlap is essential
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for making ethical, lawful
and person centred decisions
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for people aged 16 and over
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For example,
a person may not have the capacity
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to make a decision about whether a report
should be completed,
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but they may be able to indicate
where they would like
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any subsequent interventions to take place
and who they would like to be present.
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Key messages
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to remember about mental capacity
when safeguarding.
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Safeguarding is decision specific,
not person or group specific.
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Both the Mental Capacity Act
and the Wales Safeguarding Procedures
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require a presumption of capacity
unless proven otherwise.
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Best interest decision making must involve
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the person at risk where possible.
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You must assess mental capacity
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while also initiating a section 47
or section 126 safeguarding inquiry
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when abuse or neglect is suspected.
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While the Mental Capacity
Act supports autonomy,
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safeguarding may require override
when risks justify it,
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and advocacy plays an important role
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in both.
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Adults with care and support needs
may be able
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to protect themselves from abuse, neglect
and exploitation by others.
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Frailty, age
or disability, for example, don't
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automatically preclude
an individual from protecting themselves.
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Mental capacity
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assessments are always situation specific.
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Practitioners
should always seek to respect
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the personal wishes
and autonomy of the adult.
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Practitioners should make sure
that the person is aware of any risks
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and the potential impact on their safety
and well-being,
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and encourage them to develop strategies
to protect themselves.
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But there needs to be
a professional judgment
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about the ability of an adult
to make an informed choice.
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This table is a useful reminder
and is included
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in your workbook for reference
during the Group C live session,
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but feel free to pause the video
for a moment to read it. Now,
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please pause the video now and answer
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questions 5 to 7 in your workbook.
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Safeguarding policies and procedures.
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The Group
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B course included an explanation
of each individual's duty of candour.
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As a Group C practitioner,
you're expected to comply with this duty,
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00:15:30,894 --> 00:15:33,897
especially where there has been
a safeguarding concern.
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00:15:34,425 --> 00:15:37,428
If you're a designated safeguarding person
or a manager,
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00:15:37,461 --> 00:15:41,553
you're also responsible for helping
to ensure others comply with this duty.
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00:15:50,166 --> 00:15:50,826
As part of our
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00:15:50,826 --> 00:15:54,984
trauma informed approach in Wales, we're
becoming more aware of how the language
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00:15:54,984 --> 00:15:58,713
and terminology
we use can affect perceptions of risk.
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00:15:59,406 --> 00:16:01,947
One example of
this is the terminology used
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00:16:01,947 --> 00:16:04,587
when someone hasn't attended
an appointment.
249
00:16:04,587 --> 00:16:07,590
The phrases 'did not attend'
and 'was not brought'
250
00:16:07,656 --> 00:16:09,405
are often used in safeguarding,
251
00:16:09,405 --> 00:16:12,936
particularly in health, education
and social care settings
252
00:16:13,266 --> 00:16:16,269
to describe someone's absence
from an appointment or setting.
253
00:16:17,094 --> 00:16:22,077
Each term carries different implications
and can have a significant effect
254
00:16:22,077 --> 00:16:25,674
on professional understanding,
accountability, and action
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00:16:26,730 --> 00:16:28,875
to make sure potential indicators
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00:16:28,875 --> 00:16:31,877
of unmet need or increased
risk aren't missed.
257
00:16:31,910 --> 00:16:36,002
It's important that you ensure everyone
in your organisation understands
258
00:16:36,002 --> 00:16:40,853
the importance of knowing and following
clear organisational procedures
259
00:16:41,084 --> 00:16:45,638
for proactively following up
on nonattendance and non engagement.
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00:16:48,608 --> 00:16:49,268
We're moving
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00:16:49,268 --> 00:16:52,403
away from the term 'did not attend' or DNA
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00:16:52,568 --> 00:16:57,551
when a person relies on someone else
to bring them because it's imprecise
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00:16:57,815 --> 00:17:01,709
in safeguarding contexts,
especially for children, places
264
00:17:01,709 --> 00:17:03,260
responsibility on the child
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00:17:03,260 --> 00:17:06,659
or adult at risk
even when this is not in their control,
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00:17:07,253 --> 00:17:10,256
and obscures
potential neglect or barriers.
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00:17:10,256 --> 00:17:13,919
It may overlook caregiver responsibility
or safeguarding concerns.
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00:17:14,810 --> 00:17:19,067
Instead, in these situations,
we are adopting the term 'was not brought'
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00:17:19,496 --> 00:17:22,400
because it enables person
centred language,
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00:17:22,400 --> 00:17:25,832
considers the view of both the child
or adult at risk.
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00:17:26,393 --> 00:17:28,604
It promotes professional curiosity.
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00:17:28,604 --> 00:17:29,924
Why were they not brought?
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00:17:29,924 --> 00:17:31,145
Is there a pattern?
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00:17:31,145 --> 00:17:33,191
Could this indicate neglect?
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00:17:33,191 --> 00:17:35,996
Highlights caregiver responsibility.
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00:17:35,996 --> 00:17:38,471
Uncovers barriers to engagement,
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00:17:38,471 --> 00:17:41,837
supports better
documentation and escalation when needed,
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00:17:42,332 --> 00:17:46,721
and supports the need for information
sharing with other practitioners.
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00:17:51,242 --> 00:17:53,585
Please pause the video now and answer
280
00:17:53,585 --> 00:17:56,555
questions 8 to 16 in your workbook.
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00:17:59,756 --> 00:18:02,759
Responding to a concern.
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00:18:03,584 --> 00:18:06,356
Group
C practitioners are expected to enable
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00:18:06,356 --> 00:18:10,448
and encourage staff and volunteers
to reflect upon, identify
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00:18:10,448 --> 00:18:13,517
and overcome
any barriers to reporting a concern.
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00:18:14,375 --> 00:18:16,817
This should be part
of your regular, documented
286
00:18:16,817 --> 00:18:19,820
review of your safeguarding practice.
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00:18:21,008 --> 00:18:21,536
Group C
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00:18:21,536 --> 00:18:25,661
practitioners also have
a professional responsibility to recognise
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00:18:25,661 --> 00:18:29,720
that their own responses to concerns
can be shaped by a range of factors
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00:18:30,050 --> 00:18:33,053
that can detract away from the person
at risk,
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00:18:33,284 --> 00:18:36,287
and influence the way decisions are made
about next steps.
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00:18:37,112 --> 00:18:41,039
These may include subjective factors
such as background, personal views,
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00:18:41,138 --> 00:18:45,527
level of experience
or unconscious bias, and external factors
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00:18:45,527 --> 00:18:48,563
like systemic barriers,
resource limitations, or
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00:18:48,563 --> 00:18:51,566
operational issues.
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00:18:52,952 --> 00:18:54,866
Information sharing.
297
00:18:54,866 --> 00:18:58,298
Group C practitioners have a duty
to ensure successful
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00:18:58,298 --> 00:19:01,466
interagency cooperation
in protecting people
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00:19:01,466 --> 00:19:05,525
that's rooted in the exchange
and sharing of relevant information.
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00:19:05,954 --> 00:19:08,396
A duty placed on all partner agencies.
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00:19:09,584 --> 00:19:10,376
Information
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00:19:10,376 --> 00:19:13,379
sharing is central
to good safeguarding practice.
303
00:19:13,544 --> 00:19:17,009
When information is not shared
in a timely and effective way,
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00:19:17,273 --> 00:19:20,573
decisions
about how to respond may be ill informed,
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00:19:20,837 --> 00:19:23,840
and this can lead
to poor safeguarding practice
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00:19:24,038 --> 00:19:27,041
and leave people at risk of harm.
307
00:19:29,516 --> 00:19:32,189
Confidentiality and safeguarding.
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00:19:32,189 --> 00:19:35,588
The Information Commissioner's Office
and the Wales Safeguarding Procedures
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00:19:35,819 --> 00:19:40,538
refer to confidential information
as personal data that's protected by law
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00:19:40,835 --> 00:19:44,234
and must be handled appropriately
to safeguard individuals' rights.
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00:19:45,158 --> 00:19:47,633
This includes information that relates
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00:19:47,633 --> 00:19:50,636
to an identified
or identifiable individual
313
00:19:50,933 --> 00:19:54,959
and sensitive personal information,
such as racial or ethnic origin,
314
00:19:55,157 --> 00:20:00,173
health data, sex life or sexual
orientation, genetic and biometric data,
315
00:20:00,437 --> 00:20:03,803
religious or philosophical beliefs,
and political opinions.
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00:20:06,905 --> 00:20:09,347
We must respect confidentiality,
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00:20:09,347 --> 00:20:12,350
but not at the expense of safeguarding.
318
00:20:12,350 --> 00:20:15,023
We can and should share information
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00:20:15,023 --> 00:20:18,026
with other practitioners or organisations
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00:20:18,224 --> 00:20:22,448
when there's a risk of significant harm
to a child or adults at risk
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00:20:23,075 --> 00:20:26,309
and without consent if necessary, provided
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00:20:26,309 --> 00:20:29,312
the sharing is proportionate
and in line with legal duties.
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00:20:30,269 --> 00:20:30,731
The Wales
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00:20:30,731 --> 00:20:34,790
Safeguarding procedures state
where there is a concern that a child
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00:20:34,790 --> 00:20:38,948
or adult at risk is suffering
or is likely to suffer harm,
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00:20:39,377 --> 00:20:42,941
the overriding objective
must be to protect them
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00:20:42,941 --> 00:20:45,944
from harm.
328
00:20:47,594 --> 00:20:50,597
Boundaries of confidential information.
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00:20:50,663 --> 00:20:56,405
UK law, GMC guidelines, ICO guidelines
and the Caldicott Principles do
330
00:20:56,405 --> 00:21:00,563
not prevent sharing personal information
for the purposes of safeguarding.
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00:21:00,629 --> 00:21:05,216
We do provide a framework
to ensure relevant and proportionate
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00:21:05,216 --> 00:21:09,935
personal information is shared
safely and appropriately when necessary.
333
00:21:11,024 --> 00:21:16,403
As a Group C practitioner, you're expected
to use your professional judgment
334
00:21:16,403 --> 00:21:20,066
when making decisions
about what information to share and when,
335
00:21:20,726 --> 00:21:23,729
and to follow your organization's
procedures
336
00:21:23,762 --> 00:21:26,765
and any information
sharing agreements in place.
337
00:21:30,593 --> 00:21:34,454
Remember, the safety
and welfare of a child or adult at risk
338
00:21:34,586 --> 00:21:39,470
always takes precedence over the need
to maintain professional confidentiality.
339
00:21:40,229 --> 00:21:44,321
Be sure to record any request
and your response in writing.
340
00:21:44,816 --> 00:21:48,578
Making sure the nature and legitimate
purpose for sharing is clear.
341
00:21:54,056 --> 00:21:55,673
Please pause the video now
342
00:21:55,673 --> 00:21:58,775
and answer questions
17 to 20 in your workbook.
343
00:22:02,866 --> 00:22:03,757
Working in ways
344
00:22:03,757 --> 00:22:06,760
that keep you and others safe.
345
00:22:08,476 --> 00:22:11,446
As a Group C practitioner,
you're expected to work in ways
346
00:22:11,446 --> 00:22:14,779
to keep you and others safe from abuse,
harm, or neglect.
347
00:22:15,439 --> 00:22:18,739
This includes ensuring
there are policies and strategies in place
348
00:22:19,003 --> 00:22:22,336
to assess
and manage risks to practitioners' safety
349
00:22:22,534 --> 00:22:25,999
when working with individuals
or in potentially challenging
350
00:22:25,999 --> 00:22:29,002
environments, including lone working.
351
00:22:30,652 --> 00:22:32,038
This may include ensuring
352
00:22:32,038 --> 00:22:36,163
staff and volunteers
understand and follow job descriptions
353
00:22:36,163 --> 00:22:39,859
and codes of conduct,
organisational policies and procedures,
354
00:22:40,156 --> 00:22:43,555
contracts, service level agreements,
government guidelines
355
00:22:43,555 --> 00:22:46,558
and legislation.
356
00:22:47,383 --> 00:22:48,208
Whistleblowing
357
00:22:48,208 --> 00:22:51,607
is a vital process
for identifying risks to people's safety.
358
00:22:52,069 --> 00:22:53,389
Part of your role as a Group
359
00:22:53,389 --> 00:22:57,184
C practitioner is to help
make sure all staff and volunteers
360
00:22:57,481 --> 00:23:01,705
are aware of their duty to report concerns
about the behaviour of others,
361
00:23:02,134 --> 00:23:05,203
are aware of your organisation's
whistleblowing procedures,
362
00:23:05,500 --> 00:23:10,384
and are encouraged and able to raise
a concern about any form of misconduct.
363
00:23:12,793 --> 00:23:14,311
Please pause the video now
364
00:23:14,311 --> 00:23:17,743
and answer questions
21 to 23 in your workbook.
365
00:23:22,429 --> 00:23:24,541
Legislation, statutory guidance,
366
00:23:24,541 --> 00:23:28,897
national policies and codes of conduct
and professional practice.
367
00:23:31,207 --> 00:23:34,144
There's a great deal of legislation,
statutory
368
00:23:34,144 --> 00:23:39,325
guidance, national policies, standards
and codes of conduct that must be referred
369
00:23:39,325 --> 00:23:43,648
to and complied with when safeguarding
as a Group C practitioner.
370
00:23:43,681 --> 00:23:47,674
It's important to know which ones
are particularly relevant for your role
371
00:23:47,938 --> 00:23:50,941
and for your service or organization.
372
00:23:51,073 --> 00:23:54,571
You should also be aware
of how your safeguarding practice
373
00:23:54,571 --> 00:23:57,970
and the safeguarding policies
and procedures of your organisation
374
00:23:58,498 --> 00:24:02,194
integrate with them to support people's
right to be protected
375
00:24:02,194 --> 00:24:05,197
from abuse, harm and neglect.
376
00:24:07,738 --> 00:24:08,530
As well as being
377
00:24:08,530 --> 00:24:11,533
responsible for your own safeguarding
practice and development,
378
00:24:11,731 --> 00:24:14,470
Group
C practitioners are expected to support
379
00:24:14,470 --> 00:24:16,978
the safeguarding practice of others.
380
00:24:16,978 --> 00:24:20,608
This can be done by carrying out
regular, documented reviews
381
00:24:20,608 --> 00:24:25,096
of your safeguarding practice to identify
gaps in knowledge, experience or skills
382
00:24:25,723 --> 00:24:28,429
and continue
improving safeguarding knowledge,
383
00:24:28,429 --> 00:24:32,257
skills and practice through training,
CPD and independent learning.
384
00:24:35,359 --> 00:24:37,339
Please pause the video now and answer
385
00:24:37,339 --> 00:24:40,342
questions 24 to 27 in your workbook.
386
00:24:45,820 --> 00:24:48,262
Next steps.
387
00:24:48,262 --> 00:24:50,077
This recorded resource is just
388
00:24:50,077 --> 00:24:53,047
one part of the Group
C training requirement.
389
00:24:53,179 --> 00:24:57,007
Its aim is to provide you with a refresh
of key elements covered in Group
390
00:24:57,007 --> 00:25:00,373
B training, and to offer support
for completing the pre-
391
00:25:00,373 --> 00:25:03,376
course workbook.
392
00:25:04,597 --> 00:25:07,930
The workbook is one part of the Group
C training requirement.
393
00:25:08,359 --> 00:25:12,814
Its aim is to prepare you for discussions
that will take place on the live Group
394
00:25:12,814 --> 00:25:14,002
C course.
395
00:25:14,002 --> 00:25:16,807
You must complete the workbook
before attending
396
00:25:16,807 --> 00:25:19,810
the live course.
397
00:25:20,635 --> 00:25:22,153
The live Group C course
398
00:25:22,153 --> 00:25:26,047
is intended to address and discuss
fundamental elements of safeguarding
399
00:25:26,047 --> 00:25:29,974
knowledge and practice that all Group
C practitioners have in common.
400
00:25:30,667 --> 00:25:34,297
It's a foundation from which
further specific and specialised
401
00:25:34,297 --> 00:25:36,475
training is expected to take place.
402
00:25:40,468 --> 00:25:41,293
You can find more
403
00:25:41,293 --> 00:25:45,154
information about Group
C roles, responsibilities and training
404
00:25:45,154 --> 00:25:49,015
knowledge and skills requirements
on the Social Care Wales website.