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Policy and legislation

Following legislation and developments in language policy, service providers need to take reasonable steps to make sure they have proportionate, appropriate and adequate staffing arrangements in place to provide a bilingual care service.

Further legislation established new Language Standards for public bodies in Wales. These Language Standards also apply to third party bodies, agencies, companies and organisations that provide care services on behalf of public bodies such as local authorities.

Legislation and policy in Wales require that:

  • Welsh language services in social care are of the same standard and are as easily and promptly available as English language services
  • organisations shouldn't assume English as the default language when providing their services
  • Welsh speakers shouldn’t have to ask for a service in Welsh.

Here are some useful links about Welsh language standards, planning and awareness. There’s also information about rights, Welsh language schemes, and guidance to support the provision of a bilingual service.

What is 'More than just words'?

‘More than just words’ is the Welsh Government’s Strategic Framework for the Welsh Language in Health and Social Care.

Its aim is to:

  • make sure the language needs of Welsh speakers are met
  • provide Welsh language services for those who need it
  • show that language plays an important part in the quality of care and isn’t seen as an “add-on”.
A carer with a service user. The person is sat in a chair and has a table with a cup and glass in front of them.

This is a proactive approach to language choice and need in Wales. It places the responsibility for ensuring Welsh language services on service providers, not on the individual who uses services.

Both Welsh speakers and non-Welsh speakers have a part to play in providing Welsh language services.

Mari Emlyn speaks honestly about her late father's health and their care experience. The film was produced by Theatr Bara Caws for Welsh Government.

What is the 'active offer'?

The ‘active offer’ means providing a service in Welsh without having to ask for it. Welsh language services should be as available to users in the same way as English language services.

Actively offering Welsh language services makes sure that people’s needs are understood and met and that those who access care services can rely on being treated with the dignity and respect they deserve.

Not actively offering Welsh language services may result in people’s dignity and respect being compromised.

How can I make the active offer?

Delivering the ‘Active offer’ information pack – Social Services and Social Care

Two people holding mugs with Welsh Government, Cymraeg, and Mwy na geiriau logos.
First published: 17 September 2024
Last updated: 10 October 2024
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