Understand your digital potential

We’re supporting social care organisations and their staff to better understand their digital potential.

To do this, we've created the digital potential tool, which will help give you a more complete picture of your own and your organisation's current digital skills and capabilities.

The tool will also give us a snapshot of the situation across Wales, which we'll share in a national report later in 2025.

The tool is now live. To make sure the national report captures your experience of using digital technology, please complete the tool by 21 February.

If you're on our Register, we e-mailed you a link to the tool on 9 January. Please check your junk folder if you can't find the e-mail.

If you aren't on the Register or haven't received your link, please contact digital@socialcare.wales.

The link you receive is unique to your employer. This means that when you complete the tool, your anonymous results will feed into your organisation’s overall findings.

If you’re unsure how to use the tool, you might find our guide to using the tool useful.

• The tool will ask you to answer questions about your digital confidence and your organisation’s digital practices. This will take around 10 to 30 minutes, depending on your role.
• We’ll then send your results to the e-mail address or phone number you’ve provided, along with guidance about your strengths and areas for improvement. We’ll also give you information about resources and training to support your digital development.
• If you’re a leader, we’ll also send you a link to your organisation’s overall results, showing your digital readiness in different areas. These results will be updated as more people from your organisation use the tool. No individual will be identifiable from the overall results.

Tell other providers about the tool so that together we can help people who work in social care make more informed decisions and improve outcomes for people in Wales.

The more people that use the tool, the more informed we'll be as a nation about what support is needed to improve the digital readiness and confidence of the social care workforce and organisations in Wales.

With your help, this will improve:

• the ability of leaders to make strategic decisions and allocate resources more effectively
• our understanding of the development needs and skills gaps in the workforce
• the ability of organisations to test innovative digital solutions
• collaboration and holistic support
• equal access to opportunities and support using digital resources
• the ability of the workforce to practice more personalised care under increasing pressures and expectations.

Knowing more about your digital confidence can help make sure you're ready to make the most of existing and new technologies, develop innovative new ways of working, and lead to better outcomes for people who use care and support

We've teamed up with Basis to develop the digital potential tool to better understand the digital readiness of the workforce and organisations across social care in Wales.

Our aim is to help people and organisations make informed decisions and take action to develop their digital confidence, improving outcomes for people who use care and support.

We want to find out where gaps exist, so we and our partners can offer the right support and training to develop a digitally confident workforce. We also want to promote the digital innovation that's already happening in social care.

This will help make sure organisations can effectively use technology to deliver better services.

By using the tool, you’ll help us get a clearer understanding of the digital readiness of the workforce and organisations across social care in Wales. We'll use this to inform our work with partners around funding, resourcing and training decisions, helping people who work in social care to improve their digital confidence and skills.

This work was previously known as the 'digital maturity and literacy assessment'.