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Codes of Practice and guidance

The Code is a list of statements that describe the standards of professional conduct and practice required of those employed in social care in Wales. There is also practice guidance available to support registered workers in their role.

The Code for workers

Social care workers are responsible for making sure that they work to the standards set out in the Code. They must ensure that their conduct and practice do not fall below these standards, and that no action or omission on their part harms the well-being of individuals.

Workers are encouraged to use the Code to examine their own conduct and practice and to look for areas in which they can improve.

The Code states that workers must:

  • Respect the views and wishes, and promote the rights and interests, of individuals and carers.
  • Strive to establish and maintain the trust and confidence of individuals and carers.
  • Promote the well-being, voice and control of individuals and carers while supporting them to stay safe.
  • Respect the rights of individuals while seeking to ensure that their behaviour does not harm themselves or other people.
  • Act with integrity and uphold public trust and confidence in the social care profession.
  • Be accountable for the quality of your work and take responsibility for maintaining and developing knowledge and skills.
  • In addition to sections 1 – 6, if you are responsible for managing or leading staff, you must embed the Code in their work.
Code of Professional Practice for Social Care
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Easy Read Code of professional practice for service users and carers
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The Code for employers

Employers of social care workers, are expected to promote the use of the Code and take account of it in making any decisions about the conduct and practice of their staff.

The Code of Practice for Social Care Employers describes the standards expected of employers to ensure a safe, skilled and appropriately supported workforce.

Care and Inspectorate Wales (CIW) can take action if employers fail to comply with the Code.

Code of practice for employers in social care app
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Raising a concern about a worker

The Code will help individuals receiving care and members of the public to understand how a social care worker should behave and how employers should help them to do their jobs well.

If you have a concern about the standard of care being delivered you can:

  • read the Code to check the standards
  • raise your concern(s) with the worker’s employer and ask them to help you
  • if the employer fails to deal with your concern appropriately, you can ask for a copy of their complaints procedure to take the matter further
  • if the worker is registered with us and talking to the employer hasn’t helped, you can raise your concern with us.

If you’r concern is about the standard of care provided by a company or organisation you should contact Care Inspectorate Wales (CIW).

The Code is available in BSL format. The video will help you understand what to expect from a care worker.

Practice guidance for registered workers

There are practice guidance for registered workers to describe what is expected in their role.

Practice guidance should be used to support meeting the standards in the Code.

Registered workers and their employers should make sure they’re familiar with the guidance relevant to their area of work. Serious or persistent failure to follow practice guidance can put a worker's registration at risk.

The domiciliary care worker app
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Explanatory guidance

There is also explanatory guidance available. These provide more detail on some of the principles in the practice guidance.

What to expect from your social care worker

Social care workers help you live your life in the way that you want. Social care workers should always consider your personal well-being and what matters to you. They will be trained and supervised so that they can provide you with high quality care and support to help you live the life that matters to you.

We have translated information about what to expect from your social care worker into leaflets in other languages.

Contact us

If you have a question or if you can't find what you are looking for get in touch with us.