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Impact report: 2021 to 2022

An overview of what we achieved during the year against our eight national outcomes.

Foreword by our Chair and Chief Executive

It was another hugely challenging year for the social care and early years sectors in 2021 to 2022.

We want to thank everyone working in the social care, early years and childcare sectors for their commitment and professionalism in difficult circumstances.

Recruiting and retaining people with the right qualities and skills has been a particular challenge. Those challenges are still very much in evidence today.

We continue to carry out our regulatory responsibilities fairly and proportionally. We also continue to adapt and improve our work in this area.

Continue reading the foreword

Impact by national outcome

Corporate work completed during the year

Strategic plan

Our Board approved Our strategic plan for 2022 to 2027 following a consultation about our future priorities.

The plan sets out our priorities and proposals for what we want to achieve and where we suggest we focus our energies.

It also explains how we want to work with people over the next five years to make this happen.

A lot of work has been done to make sure our financial resources reflect our ambitions to support reforms to improve delivery. This will increase the sustainability of services across the sector.

We continue to evolve as an organisation and 2021 to 2022 has been a year of consolidation and development.

We've worked to make sure we have effective and efficient services for our customers.

We’ve recruited 40 new employees to develop existing areas of work and take forward new areas of work.

We also reformed and invested in some of our processes and infrastructure to improve efficiency of services.


  • More than 1.8 million people visited our website
  • Record number of page views recorded in February 2022: 175,300
  • More than 6,500 followers on Twitter. We also have 4,500 followers on our Facebook page, which is rated five out of five by people who visit it.

Digital by choice

We developed our digital strategy and our approach to digital training and learning for the social care and early years sector.

We want to make sure our online services align with our growing audiences. The services need to meet each of our audience’s content, accessibility and experience needs.

As we move forward, our aim is that our users will choose ‘digital by choice’. We'll continue to support those who need to access our service in different ways.

Looking to the future

We reflect on our progress each year. This makes sure we’re always learning and that our resources are used to the best effect.

We know from our Accolades programme that there is excellent practice in Wales.

We will continue to support the adoption and spread of that practice through our guidance and support for the social care and early years sector.

First published: 27 June 2023
Last updated: 29 June 2023
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