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Using the outcomes approach

Find information and resources on how using the outcomes approach can be used in practice.

How to use an outcomes approach in Information, Advice and Assistance (IAA) services

The principles of the Social Services and Well-being (Wales) Act 2014 include:

  • an emphasis on promoting well-being
  • a preventative approach
  • greater voice and control for the individual
  • working co-productively with individuals and their families and friends.

The IAA service makes an important contribution to meeting these principles. In particular, the ‘what matters’ conversation sets the scene for establishing positive relationships with people which are based on co-production.

Conversations in the IAA services will focus on helping people to think about their circumstances identify their strengths and those of their family and community and consider how well-being can be supported.

We’ve developed a training pack for people working in IAA Services to help them have better conversations:

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Skills based resource pack: ‘Better Conversations’ in Information, Advice and Assistance Services
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Skills based resource pack - PowerPoint slides
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Skills based resource pack for managers: ‘Better Conversations’ in Information, Advice and Assistance Services
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Skills based resource pack for managers - PowerPoint slides

Using an outcomes approach in home care

People in Wales, including those with complex care and support needs, want to live in their own homes and communities with the support they need, when they need it. Domiciliary care is one way of supporting people to stay at home.

We’ve developed a training resource to help domiciliary care staff take an outcomes-focused approach to their practice.

The resources are designed so they can be used in any order and might be useful for: supervision, team meetings, training and peer support.

The resource can also be used to support staff who are undertaking the All Wales Induction Framework for Health and Social Care (AWIF). We have identified where they align with the AWIF in the guide.

Contact us for the full downloadable pack.

Please note: If you're unable to view PowerPoint presentations through Internet Explorer try 'saving' the document to your desktop to view.

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Domiciliary care learning resource: brief overview (bilingual document)
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Domiciliary care training - full guide
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Delivering outcomes - Chapter 1.1 – Understanding Outcomes
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Delivering outcomes - Chapter 1.2 – Recording and monitoring outcomes
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Delivering outcomes - Chapter 1.3 – Linking up with the National outcomes framework
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Having a good conversation - Chapter 2 – What matters conversation
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Positive risk and shared decision making
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Personal stories about balancing rights, risk and responsibilities

Using an outcomes approach with carers

There are at least 370,000 carers in Wales. At 12 per cent of the population, Wales has the highest proportion of carers in the UK, and many of them provide more than 50 hours of care a week. The 2011 Census tells us there are over 30,000 carers under 25 in Wales, and 7,500 of these are under 16.

According to the Social Services and Well-being (Wales) Act 2014 all carers with a support need themselves have a right to an assessment. The assessment must consider the outcomes the carer wants to achieve, which is why you need to have a ‘what matters’ conversation right at the start of your interaction with them.

Assessing Carers’ Support Needs resources

We have developed resources to help practitioners to assess the support needs of carers. The resources will help practitioners make quality assessments of carers and guide practitioners in working with carers and families to find out what really matters to them and to enable them to achieve their outcomes.

The toolkit of resources includes a:

  • training manual giving information and guidance to trainers running formal sessions for practitioners
  • slide pack to help trainers develop training sessions
  • reflective workbook for practitioners who have not had a formal training session
  • practitioner toolkit which brings together a number of practice tools in one place.

Please note: If you can’t view PowerPoint presentations in Internet Explorer, try 'saving' the document to your desktop to view.

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Assessing Carers’ Support Needs - Resource A – Training Manual
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Assessing Carers Support Needs - Resource B – Training Slides
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Assessing Carers’ Support Needs - Resource C – Practitioner Self-Training Workbook
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Assessing Carers’ Support Needs - Resource D – Practitioner Toolkit

Two new resources to support domiciliary care and case recording

We have worked with the social care sector to develop two new resources to support personal outcomes focussed practice within domiciliary care and case recording.

We are looking for volunteers to help us to test these resources.

To find out more and how you can help us please see below.

Domiciliary care resource

We have developed a new PDF resource that brings together a range of existing useful resources to promote personal outcomes in practice for people who lead and influence practice in domiciliary care.

This resource explains what personal outcomes are and why it is important for domiciliary care managers to work in an outcome focused way.

The new resource has information, videos, tools and exercises on topics such as workplace culture, working with partners and supervision that can be used with staff teams.

How to help us test this resource

We are looking for volunteers to help us test the new ‘Understanding and Using an Outcomes Approach: One stop shop for people who lead and influence practice in domiciliary care’ resource and provide valuable feedback on how it can be improved before we make it available to the public on our website.

If you are a domiciliary care manager in Wales and would like to find out more about how to help test this exciting new resource, liz.parker@socialcare.wales for more information.

Case recording resource

Since the introduction of the Social Services and Wellbeing (Wales) Act, the social care sector in Wales has been going through a culture shift on how the workforce engages with individuals who receive care and support.

Instead of asking ‘what is the matter?’, we are now talking about ‘what matters to you?’.

We have been working closely with the sector to support this culture shift to further embed outcome focused practice within case recording.

We have developed a new PDF resource ‘Friend not foe: Supporting meaningful outcome focused recording in social care in Wales’ that explores how case recording can be enriched, capturing and demonstrating outcome focussed data.

How to help us test this resource

We are looking for volunteers to help us test the new ‘Friend not Foe’ resource and provide valuable feedback on how it can be improved before we make it available to the public on our website.

If you are a social care practitioner or manager in Wales and would like to find out more about how to help test this exciting new resource, contact jeff.brattan-wilson@socialcare.wales for more information.

Contact us

If you have a question or if you can't find what you are looking for get in touch with us.