How to use an outcomes approach in Information, Advice and Assistance (IAA) services
The principles of the Social Services and Well-being (Wales) Act 2014 include:
- an emphasis on promoting well-being
- a preventative approach
- greater voice and control for the individual
- working co-productively with individuals and their families and friends.
The IAA service makes an important contribution to meeting these principles. In particular, the ‘what matters’ conversation sets the scene for establishing positive relationships with people which are based on co-production.
Conversations in the IAA services will focus on helping people to think about their circumstances identify their strengths and those of their family and community and consider how well-being can be supported.
We’ve developed a training pack for people working in IAA Services to help them have better conversations:
Using an outcomes approach in home care
People in Wales, including those with complex care and support needs, want to live in their own homes and communities with the support they need, when they need it. Domiciliary care is one way of supporting people to stay at home.
We’ve developed a training resource to help domiciliary care staff take an outcomes-focused approach to their practice.
The resources are designed so they can be used in any order and might be useful for: supervision, team meetings, training and peer support.
The resource can also be used to support staff who are undertaking the All Wales Induction Framework for Health and Social Care (AWIF). We have identified where they align with the AWIF in the guide.
Contact us for the full downloadable pack.
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Using an outcomes approach with carers
There are at least 370,000 carers in Wales. At 12 per cent of the population, Wales has the highest proportion of carers in the UK, and many of them provide more than 50 hours of care a week. The 2011 Census tells us there are over 30,000 carers under 25 in Wales, and 7,500 of these are under 16.
According to the Social Services and Well-being (Wales) Act 2014 all carers with a support need themselves have a right to an assessment. The assessment must consider the outcomes the carer wants to achieve, which is why you need to have a ‘what matters’ conversation right at the start of your interaction with them.
Assessing Carers’ Support Needs resources
We have developed resources to help practitioners to assess the support needs of carers. The resources will help practitioners make quality assessments of carers and guide practitioners in working with carers and families to find out what really matters to them and to enable them to achieve their outcomes.
The toolkit of resources includes a:
- training manual giving information and guidance to trainers running formal sessions for practitioners
- slide pack to help trainers develop training sessions
- reflective workbook for practitioners who have not had a formal training session
- practitioner toolkit which brings together a number of practice tools in one place.
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