Information, advice and assistance workers are largely working in call centre jobs (one-stop shop) and are signposting or providing information to the public at their first point of contact with the care and support system. They may also provide advice and assistance, which will include a proportionate assessment. The recommended qualification for this role is currently being explored, together with the full role and function of workers who directly support social work activities.
Current qualification accepted
Recommended for practice and required by regulation:
The recommended qualification for this role is currently being explored, together with the full role and function of workers who directly support social work activities.