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Using the outcomes approach

Find information and resources on how using the outcomes approach can be used in practice.

How to use an outcomes focused approach in case recording

This resource looks at the principles and provides guidance to support personal outcomes-focused case recording based on research, consultation with practitioners, and evidence of what can work. The main focus is on case recording, by which we mean the day-to-day records of interactions between practitioners and people who use care and support, which inform and influence decision-making for and with people.

It also provides different examples of outcome-focused recording and reflective exercises. These will help people, teams and organisations make sure the recording is consistent and meaningful, which will help them build relationships and understanding with people who use care and support.

Friend not foe videos

Videos to support people that use care and support, practitioners, managers and commissioners.

Make recording 'live' and joined up across the organisation

Make recording personal and accessible

Recording stories one: Fran's story

Recording stories two: Helen and the heron

How to use an outcomes approach in Information, Advice and Assistance (IAA) services

The principles of the Social Services and Well-being (Wales) Act 2014 include:

  • an emphasis on promoting well-being
  • a preventative approach
  • greater voice and control for the individual
  • working co-productively with individuals and their families and friends.

The IAA service makes an important contribution to meeting these principles. In particular, the ‘what matters’ conversation sets the scene for establishing positive relationships with people which are based on co-production.

Conversations in the IAA services will focus on helping people to think about their circumstances identify their strengths and those of their family and community and consider how well-being can be supported.

We’ve developed a training pack for people working in IAA Services to help them have better conversations:

Using an outcomes approach in domiciliary care

Here you will find training resources to help domiciliary care managers and workers take an outcomes-focused approach to their practice.

Resource for managers

This resource brings together information, ideas and practical tools for domiciliary care managers and people who lead and influence practice.

It covers topics managers need to know about such as culture change and conversations with partners, including commissioners and inspectors. It also includes ways to support staff teams through recruitment, supervision, learning and reflection.

Resources for workers

These resources can be used in any order and might be useful for:

  • supervision
  • team meetings
  • training
  • peer support.

The resource can also be used to support staff who are completing the All Wales Induction Framework for Health and Social Care (AWIF). We’ve noted where they align with the AWIF in the guide.

Using an outcomes approach with carers

There are at least 370,000 carers in Wales. At 12 per cent of the population, Wales has the highest proportion of carers in the UK, and many of them provide more than 50 hours of care a week. The 2011 Census tells us there are over 30,000 carers under 25 in Wales, and 7,500 of these are under 16.

According to the Social Services and Well-being (Wales) Act 2014 all carers with a support need themselves have a right to an assessment. The assessment must consider the outcomes the carer wants to achieve, which is why you need to have a ‘what matters’ conversation right at the start of your interaction with them.

Assessing Carers’ Support Needs resources

We have developed resources to help practitioners to assess the support needs of carers. The resources will help practitioners make quality assessments of carers and guide practitioners in working with carers and families to find out what really matters to them and to enable them to achieve their outcomes.

The toolkit of resources includes a:

  • training manual giving information and guidance to trainers running formal sessions for practitioners
  • slide pack to help trainers develop training sessions
  • reflective workbook for practitioners who have not had a formal training session
  • practitioner toolkit which brings together a number of practice tools in one place.

Please note: If you can’t view PowerPoint presentations in Internet Explorer, try 'saving' the document to your desktop to view.

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First published: 28 January 2020
Last updated: 9 May 2024
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