A workforce that has the public’s confidence

We protect the public by making sure the regulated workforce is registered and fit to practise.

People who rely on care and support can be sure that a registered worker is suitably qualified and has agreed to meet the professional standards we have set for the sector.

The most recent Omnibus survey of the Welsh public in March 2023 showed that people have a positive view of the workforce’s skills and professionalism:

• 72 per cent of those polled said they had confidence in those who work in care
• 82 per cent of those surveyed knew what an acceptable standard of care was.

• 53,537 social care workers were registered with us by 31 March 2023
• This is 18,000 in place than in March 2022
• Most of the social care workforce in Wales is now registered with us.

In 2022 to 2023:

• 394 social care workers were referred to our fitness to practise team
• we held 50 final hearings
• 36 people (0.07 per cent of the Register) were removed from the Register, so they can no longer work in a registered social care role in Wales.

Taking part in a fitness to practise investigation can be confusing and upsetting. So we set up a free, independent and confidential well-being assistance helpline to support anyone going through the hearings process:

• 10 people made contact
• 25 counselling sessions have been held.