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Friend not foe.
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Supporting meaningful outcome-focussed recording
in social care.
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Make recording personal and accessible.
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This resource uses examples of how recording
from different settings can be used to support
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people and teams’ reflection and discussions.
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The purpose of Friend not Foe and this video
is to support meaningful outcome-focussed
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recording.
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This video covers the principles of Friend
not foe which relate to making your recording
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personal and accessible.
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Friend not foe is about recording personal,
not standardised or organisational, outcomes.
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We want to capture what really matters to
the person using their own language where
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possible.
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Let’s take an actual example from a support
plan.
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The written statement, “Archie needs to
comply with his care plan”, is unlikely
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to reflect what matters most to the individual.
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This seems more likely to reflect a professional
or organisational goal.
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A more likely and personal outcome might read
like this:
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Archie really wants to stay in the children’s
home because he trusts the staff and likes
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the other children, who are all younger than
him. He understands that he is going to have
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to stop drinking which will assist him to
manage his anger issues, as stated in his
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care plan.
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This ties in with the principle that recording
should be personal, rather than everyone’s
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outcomes being the same.
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You can find more examples in the written
resource.
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Another principle of Friend not foe is to
recognise and record the different types of
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outcomes that matter to people.
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Outcomes are not always about changing or
improving everything.
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Outcomes can also include maintaining quality
of life or process outcomes, which are about
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how people are supported.
You may consider an outcome which is about
maintaining quality of life.
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Or we can think about a process outcome, like
the following example.
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“My support worker makes me feel good about
myself, like I can do stuff.”
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These short examples can tell us a lot about
what really matters and how people want to
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be supported.
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On the same theme of making recording personal
and accessible, another principle is to emphasise
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people’s strengths, whilst identifying priority
risks.
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Here we can see a part of a bigger family
focus plan from Friend not foe.
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The plan includes both risks and strengths.
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An example of a risk from the plan is, “In
the school, Aled is usually really good. But
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when he loses his temper, his behaviour can
result in the school phoning his mum and asking
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her to collect him.”
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An example of a strength is, “Aled is a
brilliant reader and has read some great books.
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He wants to keep reading good books.”
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Having Aled’s strengths recorded helps us
recognise what he is capable of and how he
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can best be supported.
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Continuing the theme of keeping recording
personal and accessible, we also want to make
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recording clear and concise.
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Sometimes fewer words can say more, especially
when they are written by the person themselves.
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Over-recording can be driven by anxiety about
records being scrutinised for legal or compliance
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purposes.
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This means that important information gets
lost.
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It can be very useful to work with your team
to support each other to be concise with recording.