An overview of our progress against this outcome in 2024 to 2025
As a national leadership organisation, we have a responsibility to lead by example in the way we work. To be effective, we must understand the challenges and opportunities faced by those working in social care and early years. We continue to work with them to make sure our services meet their changing needs. We use feedback to challenge and shape our business, projects and plans.
“With trust in public institutions in decline, we must listen more, engage meaningfully with people’s concerns, and involve them in decision-making. Without this, trust will continue to erode”. Future Generations Commissioner 2025 report According to the 2025 Wales Omnibus Survey:
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We’ve continued to show openness and transparency in our decision making (governance), the way we work and and how we spend public money, as we realise our five-year plan.
We received positive reports from Audit Wales and our internal auditors about our governance arrangements, as well as positive feedback from our sponsoring Minister and Welsh Government officials about our work to support the sector.
Here are some examples of our work that show our effectiveness as a public service organisation in Wales:
- we had 248,216 visitors to our main website – the most visited page after our homepage (89,118 visitors) was registration (28,971 visitors)
- our regular newsletter was opened 412,537 times in total (it had 266,488 unique opens)
- we had 240 staff members – 14 people joined the organisation (we had a 95 per cent recruitment success rate)
- our staff engagement score was 91 per cent
- we had 7.3 per cent staff turnover (our target is to stay below 15 per cent) –17 people left the organisation
- our absence rate for was 3.5 per cent or 2.4 per cent, if we discount long term sickness absences (our target is less than 3 per cent)
- 91 per cent of our staff have some level of Welsh language skills
- we achieved 74 per cent of our annual learning and development plan for staff
- we held 5 workshops with 64 members of staff on equality impact assessments
- we received 1 formal complaint about the standard of our service
- we published our Impact report, showing the progress we made during the first year of our five-year strategic plan for 2022 to 2027
- six new Board members started in April 2024 – another six will start in April 2025
- we had a clean audit certificate and laid our Annual accounts for 2023 to 2024 in October 2024
- we came under the Well-being of Future Generations (Wales) Act in July 2024 and continued our preparations for the Procurement Act and Social Partnership and Procurement Duty
- we achieved Cyber Essentials Plus and kept our ISO27001 accreditation.