Group A

Group A practitioners are all staff who work or volunteer in a public or voluntary sector organisation or agency in Wales.

This includes:

• those in private sector settings
• volunteers
• elected members of local authorities.

Competence for this group is for all practitioners and volunteers to:

• have an understanding about safeguarding
• know what they, and others, need to do
• know their responsibility to share concerns of actual or potential harm, abuse or neglect.

Group A training should be completed before training for the other groups, unless the full content of group A training is included in training delivered in other ways.

Memorable principles

• I know what the term safeguarding means.
• I know what to look out for.
• I know who to report to.

According to the standards, people in group A should know:

• how to work in ways that safeguard people from abuse, harm and neglect
• the factors, situations and actions that could lead or contribute to abuse, harm or neglect
• how to report, respond and record concerns or allegations related to safeguarding.

Learning outcomes can be done in one module or session.

At the end of a learning activity, they’ll:

• be able to explain the term 'safeguarding'
• recognise abuse, or the risk of abuse, harm or neglect
• know they have a duty to report abuse, harm or neglect
• know what they need to do if they witness or suspect abuse, harm or neglect or if someone tells the practitioner they’re being abused.

• Group A training materials must be standardised.
• Face-to-face training, learning and development opportunities can be made available so all practitioners get safeguarding training. (Some work areas have limited or no access to online training.)

E-learning doesn’t give many opportunities for multi-agency work or discussion.

But, because group A training should be raising general awareness, the e-learning module is suitable for this group.

The e-learning module is available on our website:

Group A safeguarding e-learning module – Social Care Wales

The e-learning module is for all staff working in:

• social care
• health care
• local authority departments
• education
• early years and childcare
• the third and voluntary sector, including volunteers
• independent contractions (commissioned services)
• the third and voluntary sector, including volunteers
• criminal justice organisations, such as the police and probation services.

The e-learning is designed to reflect the knowledge and competence group A practitioners should have. It includes:

• case scenarios where there may be safeguarding concerns, and how to respond
• basic questions or assessments integrated throughout the module to test how much the learner’s understanding
• videos, showing stories and examples of safeguarding
• an opportunity for the learner to give feedback about the module.

• New group A practitioners need to complete the e-learning module before starting their role, or as part of their induction.
• The e-learning module is always available, and they can use it flexibly so they’re confident in their role and with their responsibilities.
• If they stay in group A, they’ll need to repeat their learning at least once every three years. This refresher training:
  • must be a minimum of one to three hours every three years
  • must be done again when there are changes to safeguarding legislation and practice
  • can be done more often if required by their manager or agency.
• E-learning (or its equivalent) will be a maximum of two hours.